TweakOperations and AI consultancy · Berlin
tweakOS
Proof, not promise.
Fix the operation first. Then automate what's left.
Which describes you?
I run an in-house contact center or shared-service operation
- Lower cost-to-serve without losing quality
- QA and compliance coverage beyond 2% sampling
- AI-agent pilots that leave the PoC stage
I run or own a BPO
- Protect margin under client price pressure
- Win more RFPs with a credible AI story
- Sell AI-agent capability larger competitors can't
tweakOS · A proven system in six steps
From the real baseline to a governed, measurable result.
- 01
Kickoff
Goals, scope and success criteria agreed in writing.
- 02
Data access
Read-only exports from ACD, WFM, QA and ticketing.
- 03
Interviews and floor observation
Side-by-side with agents, team leads and support functions.
- 04
Findings workshop
What we found, with numbers, discussed with your leadership.
- 05
Roadmap
Prioritised actions with owners and business case.
- 06
Pilot
Optional: a scoped AI-agent pilot in your live environment.
Selected organisations
Vladimir Greavu
20+ years in CX, BPO and digital transformation across EMEA. Former Group Head of Customer Care and CX at a scaled fintech. Trainer for AI governance programs. Berlin-based; works in German, English, French and Romanian.
Most operations teams manage locally healthy metrics that mask structural problems in ownership and accountability. I call this The Comforting Number.