One engagement, value on both sides of your business.
Inside your operation
Margin per client and process
QA coverage beyond manual sampling
Shorter ramp time for new agents
Less attrition impact on quality
In your sales conversations
A credible AI-enabled service line
A retention story backed by data
Stronger, reusable RFP responses
Choose the work your operation needs.
Add one or more services to your interest list, then send a request or book a free call.
01Interest request
Ops Excellence Audit
Who it's for: Owners who want margin per client, not an average that hides the losers.
€100per hour · net, excl. VAT
Duration: 2–3 weeks
Scope
Delivery model
QA and calibration
WFM and utilization
Training and ramp time
Client reporting
Margin per client and process
Deliverables
Baseline scorecard
Margin map
Findings readout
Typical duration depends on size, complexity and the availability of your team. Interviews, consulting and coaching calls, report-outs and related work are charged at €100 per hour, excl. VAT. Hours depend on the number and length of activities. Projects and deployments arising from the audit may be priced separately on a fixed or variable basis.
02Interest request
Commercial Audit and RFP-Winning Optimization
Who it's for: BPOs losing RFPs on price without knowing why.
€100per hour · net, excl. VAT
Duration: 2–4 weeks
Scope
Pricing and margin structure
Pipeline and win/loss review
RFP response teardown
Positioning against larger BPOs
Deliverables
Reusable RFP answer library
Win themes
Pricing recommendations
Typical duration depends on size, complexity and the availability of your team. Interviews, consulting and coaching calls, report-outs and related work are charged at €100 per hour, excl. VAT. Hours depend on the number and length of activities. Projects and deployments arising from the audit may be priced separately on a fixed or variable basis.
03Interest request
Agentic AI Solution and Use-Case Identification
Who it's for: BPOs that need an AI answer in the next pitch that holds up under questions.
€100per hour · net, excl. VAT
Duration: 2–3 weeks
Scope
Where AI agents raise margin or quality in your delivery
Which AI-enabled services you can package and sell
Deliverables
Ranked use-case backlog
Sellable service concepts
90-day roadmap
Typical duration depends on size, complexity and the availability of your team. Interviews, consulting and coaching calls, report-outs and related work are charged at €100 per hour, excl. VAT. Hours depend on the number and length of activities. Projects and deployments arising from the audit may be priced separately on a fixed or variable basis.
04Scoping call · quotation
Agentic AI Deployment
Who it's for: BPOs ready to prove AI in delivery or with a pilot client.
Quotation after scoping call
Duration: 3–4 months
Scope
Scoped deployment in your delivery environment or a client pilot
Success criteria agreed upfront
Deliverables
Running deployment
Results report
Client-ready pitch kit
05
Agentic AI Training & Enablement
Who it's for: Business and IT leaders planning reliable AI in real operations.
Duration: 2 days · your whole team
Scope
Vendor-neutral, two-day programme for business and IT leaders
Day 1: landscape, agent blueprint and governance
Day 2: score real use cases and design an agent in the room
Proof, not promise: reliability, accuracy and control, not demos that fail in operations. Governance and compliance come first: no rogue agents, humans in the loop at all times.
Deliverables
Scored, prioritised use-case shortlist
Completed agent design canvas for the top candidate
Governance and evaluation framework
One-page business case with named owner, baseline and target date
Bundles
Bundle
Audit + Commercial
Fix delivery margin and the way you win it.
Includes
Ops Excellence Audit
Commercial Audit and RFP-Winning Optimization
Price per effort
Most popularBundle
Full AI Path
An AI-agent capability you can prove in delivery and sell in the pitch.
Includes
Ops Excellence Audit
Agentic AI Solution and Use-Case Identification
Agentic AI Deployment
Price on request
Proof, not promise.
All prices net plus statutory VAT. B2B only.
Partnerships
Partnerships
Who this is for: BPOs with proven delivery that want growth, not just cost savings.
06By application
Growth Referral Partnership
Who it's for: BPOs with proven delivery that want growth, not just cost savings.
Scope
I introduce you to clients that need your delivery footprint
You introduce Tweakist to clients that need ops or AI advisory
Commercial terms agreed case by case (referral fee or reciprocal)
Who it's for: BPOs that want to take an AI-enabled offer to market together.
Scope
Joint positioning
Target accounts
Packaged service
Shared pipeline
Limited number of partners at a time [N]
From vendor to client
A BPO that once pitched for my business now hires me to advise theirs. The work kept extending because the work kept producing results. — Vladimir Greavu
Client reviews
★★★★★
Operations Lead!
Tweakist streamlined our onboarding process perfectly — what used to take hours now happens automatically. We’ve seen both time savings and fewer errors. Smart, efficient, and totally worth it.
★★★★★
Tweak.ist offers great support and...
Tweak.ist offers great support and collaboration in delivering tangible business impact. They offer practical, hands on solutions for our team when it comes to automating processes and making us aware of the real value sources in our business.
★★★★★
Friendly approach with expert advice.
Tweakist (Vlad) supported me and my business with a critical outsourcing project. From the outset, Vlad was on point with direct and helpful advice and challenged the way we were thinking about achieving success. Helped us show our key differentiators clearly and get inside the mind of our clients.
★★★★★
Sehr erfolgreiche und professionelle Zusammenarbeit
Ich habe mit Vladimir im Rahmen eines gemeinsamen Kundenprojekts sehr erfolgreich zusammengearbeitet. Die Zusammenarbeit war von Anfang an professionell, verlässlich und lösungsorientiert. Besonders schätze ich seine hohe fachliche Qualität, den klaren Blick für die Bedürfnisse des Kunden sowie den sehr guten Service. Er ist jederzeit erreichbar, denkt mit und liefert konstant auf hohem Niveau. So stelle ich mir eine echte Partnerschaft vor. Jederzeit wieder gerne.
★★★★★
Vlad is an exceptionally strong...
Vlad is an exceptionally strong individual. His knowledge of a tooling, automation and what helps a business unlock efficient growth is first class. He is great to work with on a specific project and look forward to working together again in the future.
Questions BPO owners ask before signing
Talk to the person who will do the work.
30 minutes, free. Discuss an operational issue or scope an engagement.
Tweak
