Add one or more services to your interest list, then send a request or book a free call.
01Interest request
Ops Excellence Audit
Who it's for: Heads of Operations who suspect the dashboard is kinder than the floor.
€100per hour · net, excl. VAT
Duration: 2–3 weeks
Scope
AHT, FCR, WFM and QA
Staffing model
Tooling and CCaaS fit (Genesys, NICE, Amazon Connect, Twilio)
Cost-to-serve
Ownership map
Deliverables
Baseline scorecard
Accountability map
Findings readout
Typical duration depends on size, complexity and the availability of your team. Interviews, consulting and coaching calls, report-outs and related work are charged at €100 per hour, excl. VAT. Hours depend on the number and length of activities. Projects and deployments arising from the audit may be priced separately on a fixed or variable basis.
02Interest request
Agentic AI Solution and Use-Case Identification
Who it's for: Teams with AI budget and too many vendor demos.
€100per hour · net, excl. VAT
Duration: 2–3 weeks
Scope
Process-by-process AI readiness review
Business case per use case
Risk and readiness scoring
Deliverables
Ranked use-case backlog
Risk and readiness score per process
90-day roadmap
Typical duration depends on size, complexity and the availability of your team. Interviews, consulting and coaching calls, report-outs and related work are charged at €100 per hour, excl. VAT. Hours depend on the number and length of activities. Projects and deployments arising from the audit may be priced separately on a fixed or variable basis.
03Scoping call · quotation
Agentic AI Deployment
Who it's for: Operations ready to move one use case out of PoC and into production.
Quotation after scoping call
Duration: 3–4 months
Scope
Scoped AI-agent pilot in your live environment
Success criteria agreed upfront
Measured results against baseline
Deliverables
Running pilot
Results report
Handover to your team
04Interest request
Compliance Audit and EU AI Act Training
Who it's for: Management and compliance owners accountable for AI use.
€80per employee · net, excl. VAT
Duration: 1–2 weeks
Scope
AI Act risk classification of current and planned AI use
Gap list
Training session on AI literacy obligations
Deliverables
Risk classification register
Prioritised gap list
Individual EU AI Act training completion certificate for each employee
05
Agentic AI Training & Enablement
Who it's for: Business and IT leaders planning reliable AI in real operations.
Duration: 2 days · your whole team
Scope
Vendor-neutral, two-day programme for business and IT leaders
Day 1: landscape, agent blueprint and governance
Day 2: score real use cases and design an agent in the room
Proof, not promise: reliability, accuracy and control, not demos that fail in operations. Governance and compliance come first: no rogue agents, humans in the loop at all times.
Deliverables
Scored, prioritised use-case shortlist
Completed agent design canvas for the top candidate
Governance and evaluation framework
One-page business case with named owner, baseline and target date
Bundles
Bundle
Audit + Identify
Know what's broken, then know which AI use cases pay back.
Includes
Ops Excellence Audit
Agentic AI Solution and Use-Case Identification
Price per effort
Most popularBundle
Full Path
From baseline to a measured AI-agent pilot in production.
Includes
Ops Excellence Audit
Agentic AI Solution and Use-Case Identification
Agentic AI Deployment
+ one team training day
Price on request
Proof, not promise.
All prices net plus statutory VAT. B2B only.
How an engagement runs
01
Kickoff
Goals, scope and success criteria agreed in writing.
02
Data access
Read-only exports from ACD, WFM, QA and ticketing.
03
Interviews and floor observation
Side-by-side with agents, team leads and support functions.
04
Findings workshop
What we found, with numbers, discussed with your leadership.
05
Roadmap
Prioritised actions with owners and business case.
06
Pilot
Optional: a scoped AI-agent pilot in your live environment.
Berlin Brands Group case study
A published conversation-intelligence case study reports +70 NPS, 4,600+ products and 150 agents. Read the source for context; these are not presented as a Tweakist client result.
Tweakist streamlined our onboarding process perfectly — what used to take hours now happens automatically. We’ve seen both time savings and fewer errors. Smart, efficient, and totally worth it.
★★★★★
Tweak.ist offers great support and...
Tweak.ist offers great support and collaboration in delivering tangible business impact. They offer practical, hands on solutions for our team when it comes to automating processes and making us aware of the real value sources in our business.
★★★★★
Friendly approach with expert advice.
Tweakist (Vlad) supported me and my business with a critical outsourcing project. From the outset, Vlad was on point with direct and helpful advice and challenged the way we were thinking about achieving success. Helped us show our key differentiators clearly and get inside the mind of our clients.
★★★★★
Sehr erfolgreiche und professionelle Zusammenarbeit
Ich habe mit Vladimir im Rahmen eines gemeinsamen Kundenprojekts sehr erfolgreich zusammengearbeitet. Die Zusammenarbeit war von Anfang an professionell, verlässlich und lösungsorientiert. Besonders schätze ich seine hohe fachliche Qualität, den klaren Blick für die Bedürfnisse des Kunden sowie den sehr guten Service. Er ist jederzeit erreichbar, denkt mit und liefert konstant auf hohem Niveau. So stelle ich mir eine echte Partnerschaft vor. Jederzeit wieder gerne.
★★★★★
Vlad is an exceptionally strong...
Vlad is an exceptionally strong individual. His knowledge of a tooling, automation and what helps a business unlock efficient growth is first class. He is great to work with on a specific project and look forward to working together again in the future.
Questions operations leaders ask before signing
Talk to the person who will do the work.
30 minutes, free. Discuss an operational issue or scope an engagement.
Tweak